Question 1

How do I book a private transfer?

Accepted Answer

You can contact us via chat for instant support or expect a response via email within 24 hours.

Question 2

How long does it take to receive a quote?

Accepted Answer

We will provide a detailed price estimate within 24 hours. Please check your inbox, including spam/junk folders.

Question 3

How do I confirm and pay?

Accepted Answer

Once you receive the quote, provide your travel details and complete the payment through our secure gateway.

Question 4

How will I receive my booking confirmation?

Accepted Answer

You will receive an email with all trip details, including driver information and pickup instructions.

Question 5

What support is available after booking?

Accepted Answer

Our team provides full support from booking to drop-off to ensure a smooth journey.

Question 6

How do I find my driver at the airport?

Accepted Answer

We will provide a floor map showing where our car will be, or you can add a name sign service. The driver will wait at the arrival hall with a name sign. Detailed instructions will be in your confirmation email.

Question 7

What happens if my flight is delayed?

Accepted Answer

We track your flight in real-time and adjust the pickup time accordingly. There are no extra charges for reasonable delays.

Question 8

What types of vehicles are available?

Accepted Answer

We offer various vehicles including 6-seaters, 10-seaters, minibuses, and luxury vehicles upon request.

Question 9

Can I request a child seat?

Accepted Answer

Yes, child seats are available upon request. Please mention it during booking.

Question 10

Do you offer intercity transfers?

Accepted Answer

Yes, we provide intercity transfers between major destinations in Japan, such as Tokyo to Kyoto.

Question 11

Do your drivers speak English?

Accepted Answer

Most drivers speak basic English, but we provide end-to-end customer support via WhatsApp for a smooth experience.

Question 12

Do you offer private tours?

Accepted Answer

Yes, we provide private day tours and custom itineraries based on your preferences.

Question 13

Are you a licensed provider?

Accepted Answer

Yes, all our vehicles are officially registered with green license plates, ensuring they meet legal requirements for commercial passenger transport.

Welcome to Nhatban World